Smarter In-Store Journeys | ACF Technologies for Retail

Solving retail’s biggest in-store service challenges

Modern shoppers crave convenience and personalization, yet retailers often struggle with issues that damage loyalty and revenue.

01 Long queues

Whether it’s customer service desks, alterations, or click-and-collect, unmanaged lines frustrate shoppers and hurt brand perception.

02 Inefficient staff deployment

Fluctuating footfall makes it hard to ensure the right staff are available at the right time, especially during seasonal peaks.

03 Limited visibility of customer demand

Without data-driven insights, retailers can’t plan for busy periods, popular services, or customer preferences.

•Our solutions for retail

Transforming store operations and in-store events

Our retail solution helps you manage customer flow, boost staff productivity, and enhance in-store engagement through seamless event coordination.

Smart Queue Management

Let customers wait anywhere and receive notifications when it’s their turn.

Direct shoppers to the next available advisor or counter.

Manage live queue data to prevent bottlenecks.

See it in actionSee it in action

Partnering with leading retailers worldwide

We work alongside retailers to create frictionless in-store experiences that drive loyalty.

Speak to an expertSpeak to an expert

Customer-first design

Our solutions are built to make in-store visits easy, engaging, and rewarding.

Agile integration

Plug into your existing systems with minimal disruption, from booking portals to digital signage.

Insight-led improvements

Get actionable insights to continually refine store operations and in-store activations.

•FAQ

In case you were wondering

Some of the most frequent questions people ask us about our technology

Button LabelButton Label

How does ACF Technologies help retailers increase footfall and boost conversion rates?

ACF’s solutions, like event booking, queue management, and appointment scheduling, drive a 20% rise in footfall and 10% boost in sales conversions by streamlining journeys and reducing friction across in-store and digital channels.

What retail challenges does ACF solve with its AI-powered CX platform?

ACF tackles major retail pain points, including long queues, missed appointments, low store traffic, and inefficient staff allocation. This is achieved through smart automation, omnichannel scheduling, and real-time analytics that improve both customer satisfaction and operational ROI.

Can customers manage appointments and queues through WhatsApp with ACF?

Yes. Customers can book, reschedule, and join queues via WhatsApp with automated reminders, real-time status updates, and multilingual support, enabling frictionless interactions that boost attendance and loyalty.

How do ACF’s appointment and queue solutions integrate with retail systems like POS and CRM?

ACF offers flexible API integrations (REST/SOAP), custom scripting, and webhooks that connect seamlessly with Salesforce, SAP, WorldPay, WhatsApp, Zoom, and more, ensuring smooth data flow and consistent customer journeys.

How much does ACF cost for retailers, and what ROI can we expect?

Pricing is based on your goals, locations, and system complexity. Use our Pricing Calculator in the Resources tab to estimate your potential savings and revenue gains instantly.