Q-Flow | ACF Technologies

For over 20 years, ACF Technologies has partnered with Q-nomy, the global leader in customer journey management. Together, we deliver Q-Flow, the industry’s most advanced and flexible platform. It empowers organizations to transform how they engage, serve, and delight customers.

Q-Flow is the core platform that powers our suite of next-generation customer experience and queue management solutions. This comprehensive software enables businesses to seamlessly manage omni-channel customer journeys and streamline back-office processes.

Each module is built on this powerful platform, allowing you to deliver a wide range of services through a single intuitive tool and make the most of every customer visit.

Why Q-Flow?

Q-Flow is more than a queue and appointment management system. It’s a comprehensive platform designed to orchestrate every step of the customer journey, from initial appointment booking to post-service feedback. With powerful scheduling, workflow automation, and real-time analytics, Q-Flow creates seamless experiences for customers while helping staff work smarter. The result is higher satisfaction, greater efficiency, and better business outcomes.

Partnership and innovation

Our long-standing partnership with Q-nomy combines customer experience expertise with groundbreaking technology. Together, we deliver tailored solutions that ensure our clients have access to the most advanced platform on the market, continually evolving to meet the demands of an increasingly digital world.

Select a capability

Appointment

Management

Q-Flow delivers seamless omni-channel scheduling for organizations of all sizes.

Enable customers to schedule appointments online, in-app, or directly on-site with full flexibility.

Automated reminders help reduce no-shows and keep schedules running smoothly.

Offer hybrid check-in options so customers can wait wherever is most convenient for them.

Automation directs customers seamlessly upon arrival, ensuring efficient service and reduced bottlenecks.

•FAQ

Q-Flow FAQs

Get answers to the most common questions about Q-Flow, ACF Technologies’ enterprise platform for appointment booking, queue management, and customer journey optimisation.

What is Q-Flow and how does it enhance customer journey orchestration?

Q‑Flow is the core platform that powers ACF Technologies’ next-generation customer experience and queue management solutions. It enables businesses to manage omnichannel customer journeys while streamlining back-office processes, all through a single, intuitive tool. It combines scheduling, the customer flow, interaction management, and business process orchestration to maximize the value of each customer visit.

What’s new in the latest Q-Flow version 6.4 released in April 2025?

Released on April 21, 2025, Q-Flow 6.4 introduces major enhancements including smarter appointment scheduling with a refreshed UI, improved calendar control, and automated reminders to reduce no-shows and overbooking; modernized queue management with virtual queuing to replace physical lines and improve flow visibility; stronger security with AES encryption, automated account unlocking, and secure messaging for compliance; and scalability improvements through a decoupled architecture, optimized database, and faster event processing. The release also adds smart modules such as the AI-driven Q-App for natural language insights, video appointments, multilingual support, mass cancellation, personalized dashboards (iPiP), and advanced reporting tools.

How does Q-Flow ensure data security for sensitive customer information?

Q‑Flow implements a dual-layered approach to data protection. It encrypts data at rest using stringent policies, and secures in-transit data via SSL/TLS protocols such as TLS 1.3. AES‑256 encryption and modern TLS standards safeguard information across hybrid environments—whether on-premise or cloud-based. This comprehensive strategy ensures robust data resilience in today’s threat landscape.

Can Q-Flow support business process management across locations and departments?

Yes—Q‑Flow powers a robust business process management (BPM) system that spans multiple departments and locations. It automates tasks through end-to-end workflows, integrates project management and repetitive processes, and delivers real-time reports and automated alerts. Managers can monitor KPIs and ensure back-office processes align with customer-facing commitments.

How much does QFlow cost?

ACF Technologies builds its customer experience solutions on the powerful Q-Flow platform, ensuring every deployment is tailored to your unique business needs. Pricing is available through our Pricing Calculator in the “Resources” tab, where you can also see the direct ROI of implementing Q-Flow–powered services. Costs are customized based on key factors such as the number of customer-facing locations, average staff per site, daily customer interactions, the percentage of those interactions that result in sales, and the average value per interaction—making Q-Flow a scalable and measurable investment in customer experience transformation.

Why Q-Flow?

Partnership and innovation

Appointment

Management

Key features of Q-Flow

01 Advanced Appointment Scheduling

02 Omnichannel Engagement

03 Real-Time Analytics

04 Customizable Workflows

05 Scalable & Secure

Deployment options

On-Site

Cloud-hosted

Standalone

The future of customer experience